1. Information We Collect

We collect information you provide directly to us, including:

Account information (name, email, company name)
Stripe account data (failed payment information, customer emails)
Usage data and analytics
Communications with our support team

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our payment recovery services
Generate and send personalized recovery emails on your behalf
Process payments and calculate fees
Send service-related communications
Analyze usage patterns to improve our AI algorithms

3. Stripe Integration

When you connect your Stripe account, we access only the data necessary to provide our recovery services. This includes failed payment events, customer email addresses, and subscription information. We do not store full credit card numbers or sensitive payment credentials.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure access controls, and regular security audits. We use Supabase for data storage with row-level security policies.

5. Data Sharing

We do not sell your personal information. We may share data with:

Service providers who assist in operating our platform (e.g., email delivery services)
Legal authorities when required by law
Business partners in the event of a merger or acquisition

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we will delete or anonymize your data within 90 days, except where retention is required by law.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your account and associated data
Export your data in a portable format
Opt out of marketing communications

8. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@retainrev.com.